Customer Service
- Online Shopping Cart
- Ordering
- Shipping
- Images
- Back Orders
- Returns
- Price Changes
- Site Security & Privacy Policy
- Warranty & Liability Disclaimer
ONLINE SHOPPING CART
Orders may be placed online using our advanced shopping cart system. Users may create an account or checkout without creating an account. Items may be added to your cart from either the product detail or category pages, and your order is securely completed via a 128-bit, SSL Encrypted checkout. Shipping charges calculated by the shopping cart are final and are guaranteed by CandleStyle.com. All credit card payments are manually processed offline when your order is ready to ship.
ORDERING
PHONE-IN ORDERS:
At this time we are not accepting phone orders. Our online checkout is secured using 128-bit encryption, however, you may choose the credit card by phone option upon checkout. The order is still place online, but we will call you to process the credit card over the phone.
MAIL-IN ORDERS / PAYMENTS:
Orders may be mailed to CandleStyle, 20162 East Sonoqui Blvd, Queen Creek AZ 85242. We have provided a printable order form for your convenience. Please be sure to include payment information, phone number, and e-mail address where confirmation should be sent.
FAX ORDERS:
Orders may be faxed to us at 480-907-2475. We have provided a printable order form for your convenience. Please be sure to include payment information, phone number, and e-mail address or fax number where confirmation should be sent.
E-MAIL ORDERS:
Orders may be placed by e-mail to sales@candlestyle.com Please include complete shipping and payment information, and phone number. A confirmation will be sent via e-mail. Please note that credit card information submitted via e-mail is NOT encrypted for security.
NOTIFICATION:
A copy of your final invoice indicating total charges, tracking number(s), and any items temporarily out of stock, will be sent via e-mail when your order is shipped. For all UPS deliveries, notification of the shipping date, delivery address, and tracking number will also be sent via e-mail by the carrier. You can track your order by visiting UPS.com and entering your tracking number.
MINIMUM ORDER:
We do not require a minimum order. However, you may find that shipping charges tend to be proportionately high on small orders. We have provided a quick shipping estimate form available in the Shopping Cart page.
TERMS OF SALE:
All orders must be paid in full prior to shipping. We do not ship COD. All prices and payments are in U.S. funds and may be made with Visa, MasterCard, American Express, Money Orders, Cashier’s Checks, Personal Checks and Business Checks. Personal and business checks received are subject to a 10 business day hold until payment clears the bank. Checks returned for non-sufficient funds are subject to a $20.00 service charge in addition to applicable bank fees.
DECLINED PAYMENTS:
You will be notified by phone and/or e-mail if your payment has been declined. The order will be unpacked and charged a 15% restocking fee if we have not been provided new payment information within 3 business days.
SHIPPING
Shipping charges are added to the order total and are based on total order weight and destination Zip Code. All orders are shipped from our warehouse in Scottsdale, Arizona. Shipping options and estimated rates are quoted for comparison before and during online checkout. UPS is our preferred shipper, however we reserve the right to choose another carrier if necessary. We offer standard UPS Ground® and expedited shipping via UPS at residential rates. Please allow 1 to 5 business days for ground transit. 1 and 2 day shipping options will not decrease the order processing time, but offer expedited delivery once the order has left our warehouse. Orders to Hawaii, Alaska, Puerto Rico, and APO/FPO addresses are shipped via USPS Ground. We do not ship internationally.
FREE SHIPPING
Free UPS® Ground shipping, up to 25 lbs., is offered on online retail orders over $75.00 that are shipped within the 48 continental United States. The qualifying order total is the subtotal of all products purchased before any sales taxes, if applicable, or shipping charges are applied. The free shipping discount will be applied at checkout. Wholesale orders do not qualify for free shipping (please refer to the FAQ section of the wholesale catalog for free shipping policies on wholesale orders).
ADDRESS CORRECTION FEES
Packages are sent to the "Ship To" address provided when the order is submitted. If the address is incorrect, please notify us as soon as possible so the correction can be made before the package is shipped, since a $6.00 address correction fee is charged by the shipping carrier (UPS, Fedex, etc.). If the carrier-corrected address is different than the "Ship To" information provided to us, the customer will be charged for the fee.
IMAGES
Do not accept damaged packages from the carrier! All orders leave our warehouse carefully packaged and sealed, and the carrier is responsible for merchandise while in transit. If a package arrives damaged, the receiving customer must file a claim with the carrier within 10 days. If you have accepted the delivery, be sure to keep ALL packaging materials and contents for inspection by the carrier. Notify us as soon as possible if you need assistance with your claims.
BACK ORDERS
Items temporarily out of stock will NOT be placed on backorder. We will try to indicate on your invoice when the item(s) are expected to be available for reorder. While every attempt is made to ensure sufficient stock on all products, we cannot guarantee availability.
RETURNS
If items are returned because of defect or error on our part, the items will be replaced or credited without incurring the restocking fee. Orders that are refused upon delivery by the customer, and returned by the carrier, will be subject to return shipping charges and restocking fees. Refunds will be issued in the same form as original payment.
PRICE CHANGES
All prices are subject to change without notice due to cost fluctuations beyond our control. Price adjustments are effective immediately when posted to our website. All prices exclude shipping and handling. The customer is responsible for any missed sale prices or discounts, for any reason, due to price changes that occur between product selection and final purchase (i.e. when items are placed in a "Saved Cart" and then purchased at a later date).
SITE SECURITY & PRIVACY
The CandleStyle® Candle Company values its customers and we respect your privacy. This site uses the highest technology available to ensure the security of your personal information. Any information gathered on this website is never sold, rented, or shared in any way with someone else. Please see our Security and Privacy page for more information about submitting orders online and the customer information we collect.
WARRANTY & LIABILITY DISCLAIMER
The information contained on the CandleStyle.com website is, to the best of our knowledge, accurate and complete. All information, products, and services available on this site are offered without any expressed or implied guarantees by CandleStyle.com, nor do we accept any liability connected with the use of the information, products, or services contained on this site. By using this website, you accept the terms of the User Agreement and understand that your use is at your own risk. Please see our Warranty and Liability Disclaimer.
